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Frequently Asked Questions

Scheduling Appointments:

To schedule an appointment you can call or text our main number at (801) 845-4406.  This line is checked 1-2 times daily on week days so you may not hear back immediately but Andrea, our scheduling coordinator, will be in touch with you to schedule an appointment.  You may also email us at  Again this email is checked regularly by Andrea.  Some therapists have self-scheduling options.  If a therapist has a self-scheduling option, there will be a link under their profile to schedule a consult or a session.  It is important for you to complete all your paperwork prior to your first appointment.  Your first session is an assessment where your therapist will gather information from you about your concerns, symptoms, history, etc.  After this your therapist will discuss with you their recommendations including frequency of sessions and what to expect moving forward.  

First Session:

Tranquility Counseling offers in person and online sessions.  Please make sure all paperwork is completed and insurance information is provided to the admin staff prior to your first appointment.  If your first session is in-person you will wait upstairs in the waiting room and your therapist will come get you at the appointed time.  If your session is online, your therapist will email you a link the day of your session.  If you have specific questions for your therapist you may email them.  Individual therapist emails can be found on the Therapists page.

Cost of Appointments:

The first session is an assessment and is billed at a higher rate than subsequent sessions.  We accept most insurance plans and those rates vary as they are set by the individual insurance companies.  It is important to make sure our office has your insurance information as Pamela, our billing coordinator, will check your benefits prior to your first session.  Some plans require a co-pay and some plans require an out of pocket deductible to be met.  You may also contact your insurance company and they can let you know what your out of pocket will be for sessions.  We also offer self-pay and Bishop pay options and our rates are competitive with industry standards.  Currently the initial assessment is billed at $150 and lasts 45 minutes to one hour.  Following the assessment, 45 minute sessions are billed at $110 and 60 minute sessions are billed at $130.  Groups are $50 per session and are 45 minutes long.  

Rescheduling, Cancellations, and No-shows:

It is important to give our office 24 hours notice before canceling or requesting to reschedule an appointment.  You may call or text the main line or you may text or email your individual therapist if the need to cancel or reschedule arises.  Individual therapist emails are on the Therapist page and their phone number is in the reminder text and email you receive for sessions.  Cancelations less than 24 hours in advance and no-shows will be charged to your account at the rate of $50 per occurrence.  We understand that illness and emergencies do arise so please communicate with our office as soon as possible if you are ill or have an emergency that requires you miss a session.  

What is EMDR:

EMDR stands for Eye Movement Desensitization and Reprocessing.  EMDR is a therapeutic modality for trauma.  It can help reduce the body's response to traumatic memories and can help reprocess those memories moving them from short-term memory (where trauma is often stored) into long term memory.  Therapists must have specialized training in EMDR therapy in order to utilize it as a treatment modality.  Currently the therapists who offer EMDR therapy are Carolyn Harvey, Sherrie Nebeker, Megan Mcomber, Joshua Powner, Kate Felt, and Sylwia Hardman.  

What is DBT:

DBT stands for Dialectical Behavioral Therapy.  DBT is a skills based therapy meaning individual skills are taught and then those skills are applied outside of the therapy room and the experiences are later processed in therapy.  DBT was initially developed to treat Borderline Personality Disorder.  However, since its inception, it has been found to help with a wide range of issues including bipolar disorder, depression, anxiety, eating disorders, mood dysregulation disorders, etc.  The four main areas of DBT are:  Mindfulness, Emotional Regulation, Distress Tolerance, and Interpersonal Communication.  Our DBT group focuses on teaching the basic skills of DBT.  

Couples, Marriage, and Family Counseling:

Our office offers relational counseling, with two or more, as well as individual counseling.  Most insurance plans do not cover relational counseling.  If you are using an EAP (Employee Assistance Program) as your payor, relational counseling will typically be covered for the EAP sessions.  Relational counseling is where the main focus is on the relationship itself.  In many cases there is an individual family member who has a mental illness such as trauma, depression, anxiety, eating disorders, etc.  In these cases counseling can include spouses, partners, or other family members but the main focus is on treating the individual's mental illness.  

Religious Affiliation:

Therapy is intended to assist clients by joining with them in their experience, educate clients about coping skills, identify and interrupt negative patterns, process through emotions and trauma, and develop a healthier state of functioning.  Religion can be a deep, impactful, and emotional facet of clients lives.  It is understandable that some clients wish to meet with a therapist who understands their religion, nuances, theology, etc.  Therapy can be effective with a therapist who shares their clients' religion as well as with a therapist who does not.  A good therapist joins with their client wherever that may be.  Some therapists choose to share their religious affiliations and some choose not to.  It is important to feel comfortable with your therapist as this is one of the most important factors in change.  Our Therapist page has a brief description of each therapist at Tranquility Counseling including modalities they use, populations they serve, and interests they have.  If a therapist has chosen to share their religious affiliation it will be in their bio on the Therapist page.

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